Cookies and other trackers policy

In order to provide you the best user experience, Withings uses technologies such as cookies and other tracking technologies, which process personal data relating to you. Withings is aware that these technologies may raise some questions, especially regarding your privacy. This Policy explains how these technologies work, what Withings uses them for, and how you can manage your preferences.

What are cookies and how do they work?

A cookie is a small file stored by a server on a user's terminal (computer, mobile phone, etc.) and associated with a web domain (i.e. in most cases related to all pages of a single website). This file is automatically sent back for future contacts with the same domain.

If you have accepted the use of cookies, next time you visit a website your browser will read the cookies stored on your terminal and send back some information, such as, for example, the date of your last visit.

We use cookies to offer you a better user experience. They may, for example, enable us to save your browsing preferences or keep items in your shopping cart for your next visit. Other cookies are used to ensure that the pages you visit are functioning properly.

Moreover, cookies can be set up by a third party or by Withings. Third party cookies can be managed through the Didomi console which can be displayed by clicking on the “Set cookies” link at the bottom of every web page of this website.

You can find the listing of the cookies at the bottom of this page.

To learn more about cookies and how they work, please visit this website.

What other tracking technologies are used?

We use the term "other trackers" to refer to technologies that are not cookies that we use on our websites and on our mobile application (Withings App) for similar purposes. We therefore refer to "cookies and other trackers" to encompass all the technologies used.

These other trackers are tools that enable us to better understand your use of our services, and in particular our mobile app. By enabling us to track your navigation within the app, these technologies help us to carry out debugging operations, or to simplify the use of the app.

As with cookies, some other trackers we use are developed by our teams to best meet their needs and continue to offer you an optimal experience. We also use cookies developed by trusted partners.

Why do we use these different categories of cookies and other trackers?

Cookies and other trackers have multiple functionalities, enabling us to achieve different objectives. To simplify your reading, we have grouped them together according to their purpose:

Essential cookies and other trackers necessary to operate our websites or app: They enable us to provide you with the features you need to use our websites and applications. They are used to log you into your Withings account, send you notifications via the application, or secure your payments. These cookies and other trackers are essential for the use of our websites and applications, and they are enabled by default because your consent is not required for their use. They cannot be disabled because they are necessary to ensure the proper functioning of our websites and applications. If you do not want these cookies and trackers to be used, unfortunately you will not be able to use our sites and applications.

Analytical/Performance cookies and other trackers: These enable us to collect information about the traffic and performance of our websites and applications. For example, we use them to find out the total number of visits, the pages most often consulted, and your path through a site or our application.
By accepting this category of cookies and other trackers, you enable us to better understand your use of our sites and applications, to improve their ergonomics, and also to resolve potential bugs.
By refusing the use of these cookies and other trackers, your use of our sites and applications will not be analyzed by our services.

Functionality cookies: These cookies are used to improve and personalize the functionality of the website. If you do not accept these cookies, some or all of these services may not function properly.

Marketing/Personalized advertising cookies and other trackers: These identify the browser and device you use to browse the Internalt. They can be used to provide anonymous demographic data, profile your interests, track the purchasing journey between our sites and our partners and offer you relevant advertising based on these interests. They may be placed on our website by our services or by our advertising partners.
By accepting this category of cookies and other trackers, you will be able to benefit from advertisements better adapted to your profile on our websites, and you authorize us to share this information with advertising partners. Withings may share pseudonymized identification data (such as hashed email addresses) with its partners to improve conversion measurement and targeting.
By refusing the use of these cookies and other trackers, you will continue to receive advertisements on our websites, but the content will not always be relevant to you.

Geolocation cookies: With your acceptance, your location may be used.

How can you manage your cookies and other trackers preferences?

You can customize your preferences for cookies and other trackers at any time. Apart from essential cookies and other trackers that you cannot refuse, you can choose which categories of cookies you wish to enable or disable.

By visiting the Withings website

• On your first visit

The cookies and other trackers management banner should appear automatically when you visit a Withings website. This banner gives you information about our use of cookies and other trackers, and allows you to manage your preferences as follows:

• By clicking on "Agree and close", you consent to the use of all cookies and other trackers.
• By clicking on "Learn more", a list of the different categories shown above appears. You can select the categories for which you give your consent by clicking on the associated checkbox. Only these cookies and other trackers will then be used.
• By clicking on "Continue without agreeing", you will continue your browsing experience with only the cookies and other trackers that are essential.

You cannot close the cookie management banner without expressing your choice.

Your cookies preferences are kept for 6 months and you can modify them at any time by clicking on the “Set Cookies” link in the footer of each webpage.

• On your next visits

Each Withings website allows you to modify your choices regarding cookies and trackers at any time. To do this, click on the "Set cookies" icon in the footer of the webpage. The cookies and other trackers management banner will appear, allowing you to modify your preferences as described above.

Setting up your web browser

You can review the options available for cookie management from your browser, such as basic functionality, website enhancement, personalization and advertising. Depending on your browser, there are different ways of disabling cookies, but in general this can be found under Tools or Options. You can also consult your browser's Help menu. In addition to managing cookies, browsers allow you to control similar tools, such as "flash" cookies, by activating the browser's privacy mode. Withings uses third-party advertising to promote its products both on withings.com and elsewhere on the web. You can opt out of certain targeting cookies on the site of the third parties to which they belong. For more information on cookies, please refer to our list of cookies. Please note that disabling all cookies may affect your browsing experience on Withings websites.

Contact

If you have any questions or complaints about Withings' management of cookies and other trackers, you can contact us by sending an e-mail to privacy@withings.com or by mail to the following address:

Withings SAS
DPO
2 rue Maurice Hartmann
92130 Issy-les-Moulineaux, France

For further information about Withings' handling of your personal data, please refer to our Privacy Policy.

List of cookies and other trackers

Here is the list of cookies and other trackers used on websites and the app managed by Withings. It is updated regularly.

For technical reasons, certain third-party cookies can no longer be deleted once they have been placed on your browser. However, you can rest assured that your choices are always taken into account. Cookies that are no longer relevant are not used when you change your choices via our cookie banner.

Withings.com (https://withings.com/)

Withings Developer (http://developer.withings.com/)

Withings Developer Dashboard (https://developer.withings.com/dashboard/)

Account portal (https://account.withings.com)

Withings Remote Patient Monitoring (https://care.withings.com/ and https://care.us.withingsmed.com)

All cookies used for Withings Account are also used for Withings RPM.

Withings Web Application (app.withings.com)

All cookies used for Withings Account are also used for Withings Web Application.