Team

Platform

The platform team ensures the security of our data and enables the transfer of data between our products, mobile applications and databases.

The team is divided into three entities:

Ops in charge of server management, databases, code deployment and network infrastructure.

Web Apps develops the web version of the application and the front end of our internal tools.

Web Services & APIs handles internal and public web services for information storage and retrieval.

Team

Data Science

The Data Science team is involved throughout the stages of product design to help craft key product functionalities. Their primary role is to collect, store, and process product data to create and improve our algorithms. The Data Science team collaborates on a daily basis with other technical teams and participates in all major company projects. Data Science is an agile and proactive team. They are often involved in crucial points of product life cycle development and handle many important issues that arise along the way.

Team

Embedded Software

This team is in charge of all the software implemented in our products. Involved from the very beginning of the product life cycle, this team participates in a variety of projects. They must communicate effectively with each department and adapt to their specific needs relating to the development of: sensors of all kinds, algorithms, interactions with the Withings app and our servers. Once our products are marketed, the team continues to improve them by incorporating new functionalities (in the form of algorithms, screens, etc.) and assisting with customer support.

Team

Mobile

The Mobile Team develops and improves the Withings app and all additional applications for internal use. The Withings app, available for both iOS and Android, is a Withings product in its own right and is at the heart of a complex product ecosystem. Able to operate offline, it can communicate directly with all our devices via Wi-Fi or Bluetooth connectivity, process health data to add context and present it effectively to our users. With over a million users, the Mobile Team helps people truly take their health into their own hands.

Team

Industrialization

Working closely with our team in Hong Kong, factories in China, and our watchmakers in Issy les Moulineaux, the Industrialization Team is the link between technical teams and production lines. Experts in software and hardware profiles, they are truly integral to the backbone of Withings. They ensure the highest quality standards for our products and coordinate the production lines in Asia and Issy-les-Moulineaux. The Industrialization team is the interface between factories and all the product teams as well. They spearhead innovation by assisting with the development of our products/production lines, and continually impress with their clever solutions to each new challenge they are presented with.

Team

Mechanics

This team imagines and designs each of the mechanical components of our products. Working closely with the design studio, mechanics will draw up and validate each component before supervising their production and assembly by our subcontractors. Mechanics then supervise the full production process and enjoys the excitement of a relatively short product development cycle.

Team

Customer Support

Specializing in customer service, this team is spread over several continents: Europe, America and Asia. Its role is to support our customers and improve their experience with our products, applications and purchasing. They answer questions from users through all communication channels to help us present a consistently positive image. They write technical articles to guide users and follow our products throughout their full life cycle (before, during and after marketing). Their expertise is key to ensuring we maintain a top quality user experience and they help guide the call centers in meeting a common objective: the satisfaction of our customers.

Team

Customer Operations

The mission of this team is to deliver Withings products to our customers, while respecting cost and deadline constraints. This process works in conjunction with customs and the carriers who transport our products from factories to our distribution centers. The Customer Operations team manages our warehouses on a daily basis, so that they can prepare and dispatch orders placed by our partners and users. They regularly use performance indicators to help enable cost saving practices and lead product return flow. They also manage the relationship with our resellers (e.g. Amazon, Apple, Best Buy) and ensure order taking, invoicing and dispute management is done correctly.

Team

Research

Applied research engineers create the medical measurements for our products. The variety of techniques involved calls for expertise in a variety of fields including: optics, acoustics, chemistry, materials, telecommunication, and more. This team will need to test competing products, work with prestigious labs and research institutes, and learn subjects beyond their initial professional training. Research is involved throughout the entire life cycle of a product. Upstream, researchers explore new ideas to produce prototypes and proof of concept. They will then develop this measurement further, through metrology and engineering, before they integrate the hardware components into a usable consumer product. Finally, they conduct the clinical studies necessary for the calibration and validation of these measurements. They are deeply involved in development and collaboration with internal teams, as well as with doctors and researchers.

Team

Sales

Responsible for distributing our products in different countries, Sales is in constant contact with international retailers (Amazon, Apple, BestBuy, Fnac Darty, etc.) and are always looking for the best new distributors. Focused on growing our market share in both brick and mortar locations as well as online, they make our products accessible to the general public. They are outstanding negotiators, enable global sales and conceptualize innovative and creative assets that will win them new customers.

Team

Electronics

This team implements the electronic functions of our products, finding the best components for the product teams to use in the design and routing of electronic boards. They work closely with the software team to optimize operation, and with the industrialization team to carry out their work in the factory. They have had a large part in developing the renowned long battery life of our products, and often have a hand in many of the different stages of product life cycles.

Team

Purchase & Manufacturing

Based in Paris and Hong Kong, this team is at the heart of the product life cycle, helping us procure the best possible components for each one. They serve as a link between engineers and suppliers, working to define the methods, means, tools and materials needed to manage the supply chain for all our products. By taking charge of the entire manufacturing chain of our products, they guarantee high quality production. They also perform regular checks of our factories to ensure optimal delivery of all our products.

Team

Hardware / Software Quality

This team guarantees the proper functioning of our applications and the products delivered to our customers. The Hardware / Software Quality team is always thoroughly testing products to ensure that they are satisfactory on the hardware or software side. Working closely with all development teams from the beginning of the projects until their release, they analyze customer feedback, test updates, and propose solutions to ensure that product quality is always top notch.

Team

Health Solutions

Our Health Solutions division is working to answer this question. In concrete terms, our employees establish partnerships with key players in the healthcare world such as medical institutions (hospitals, clinics, EHPAD, etc.), research institutes, patient monitoring programs, pharmaceutical groups, insurance companies, and more. This is a multidisciplinary team where strategy, research, products, sales, marketing and support functions work side by side.

Team

Product Managers

The product team consists of three main areas: PM product, PM application and services, and UX/UI designers. Product Managers build the best possible user experience for each product or service they are responsible for. They also coordinate the development of product functionality, while taking into account deadlines, costs, competition, medical regulations, clinical validation, and intellectual property. They are involved in every stage of the product life cycle from conception of design to product withdrawal. They work closely with development teams and coordinate with the marketing, sales and customer support teams to ensure the product is the best it can be. Product managers’ expertise ranges from engineering to marketing and requires a strong business sense. A keen eye for the user experience is also necessary to make sure our customers are fully satisfied. The collection of unique skills Product Managers possess makes the team a strong and close-knit group.

Team

Human Resources

The HR team supports the company's strategy on a daily basis. The team's missions are wide-ranging: recruitment, leading a positive internal culture (the good stuff — like celebrations, tech talks, and good coffee to name a few), personnel administration, training, HR marketing, and more. HR works with all employees to ensure a consistently healthy working environment. The team is made up of several members that take on different responsibilities to enable the company to work strategically and operationally while preserving our greatest asset — our employees.

Team

Marketing

Once our groundbreaking new health products/services are invented, tested, and developed, it’s up to the Marketing team to make them understandable and appealing to retailers, partners, medical professionals, and of course, our users. This team uses a variety of methods to effectively communicate, including PR, social media, events, online advertising, video, CRM tools, retail marketing, content and influence marketing. As we sell our products all around the world, the Marketing team must adapt its strategy to each culture and language, while ensuring a strong and consistent brand voice. In order to support a truly innovative brand with a real mission to improve people’s health, they rely on their creativity, curiosity, and strong interest in our users' health, needs and stories. With several new products launched each year, they continuously uncover new and exciting ways to spread awareness about Withings.

Team

Finance / Legal

The Finance team handles accounting and business control. The Finance team takes care of all invoices, all legally required declarations and must check the veracity of all financial information communicated. The Business Control team monitors every expense incurred by the company and analyzes them to ensure the sustainability of the business. The team is also responsible for checking the turnover and profitability of each customer and/or product in order to help the sales and marketing teams maximize their investments. The Legal department manages all the legal commitments of the various departments. They ensure the best defense of the company’s interests. Together, Finance and Legal support all the company's innovation and research efforts.

Team

Quality Assurance and Regulatory Affairs (QARA)

The Quality Assurance and Regulatory Affairs (QARA) team ensures that all Withings medical devices meet international quality standards and regulatory requirements.

Regarding quality, the team is responsible for maintaining consistent standards through established processes and regular reviews. They conduct internal audits, handle non-conformities, and participate in the management of corrective and preventive actions to guarantee compliance with industry standards and regulations.

From a regulatory perspective, the team handles regulatory submissions and ensures that all medical devices adhere to regulations and guidelines set by regulatory bodies worldwide. They contribute to the feasibility evaluation of entering new markets for medical devices, manage product registrations, compile, submit and maintain regulatory records, and monitor compliance throughout the product life cycle.

The QARA team’s role is crucial in gaining and maintaining market access for the company's medical devices.